Cordell & Cordell takes great pride in our emphasis on providing top-tier customer service. Our attorneys are held to a high level of expectations, and strict standards of performance must be maintained. Cordell & Cordell reviews all attorneys periodically to ensure they are living up to these requirements, and our Practice Quality Department provides a constant stream of real-time performance feedback.
Client Care, the customer service division of Cordell & Cordell, regularly conducts interviews with current clients to obtain honest assessments of their attorney’s performance and professional demeanor throughout the course of their representation. This process ensures that any complaints can be resolved as quickly as possible and gives us the flexibility to adjust our services to suit individual client needs.
The continuing effort of Cordell & Cordell to put clients first has led the firm to represent over 32,000 clients while maintaining a 91 percent satisfaction rate based on client-completed surveys. Here are what actual clients from Arizona had to say about their experience of being represented by a Cordell & Cordell attorney.
“[My attorney] is fantastic. She is all over it. I’m not always the easiest to get a hold of, but she is very patient with me. I have two other buddies going through a divorce right now, and they regret not going to Cordell & Cordell.”
“[My attorney] has been committed to providing the utmost professionalism and respect since the moment I met her. She has voiced my concerns as needed, including advocating for my parenting time during a very difficult time in the divorce. I am very appreciative of her efforts and representation.”
“[My attorney] is top-notch. Divorce is difficult on so many levels. I feel [my attorney] has always answered my questions honestly and kept me grounded during this difficult ordeal.”