Cordell & Cordell’s dedication to customer service, employment of highly-skilled family law attorneys and focus on the rights of men and fathers has greatly contributed to the firm’s success. Through an emphasis on the needs of our clients, Cordell & Cordell has developed high standards of excellence it expects all attorneys and staff members to represent.
Cordell & Cordell reviews the performance and professionalism of all attorneys regularly, and the Practice Quality Department is able to provide and institute changes on the fly to deal with any issues that arise. Additionally, Cordell & Cordell’s Client Care Department maintains consistent contact with all clients throughout the course of their case to collect genuine feedback on how they feel their case is proceeding. If any problems arise, clients can feel reassured that the complaints will be addressed and resolved as quickly as possible.
With tens of thousands of clients represented and currently maintaining a 94 percent attorney satisfaction rate based on client-completed surveys, see how Cordell & Cordell’s client-centered approach has benefited countless men and fathers across Kentucky.
“I had two attorneys … I felt like they knew what they were doing at all times, and that gave me peace of mind and confidence in my case. I felt [they] were competent to answer my questions and they both always got back to me. I think they have a good office in KY.”
“[My attorney] is very thorough, very knowledgeable, and keeps me well-informed of what is going on. If I do have questions, she is very quick to respond.”
“My case was at a complete standstill before I came to Cordell. You all really got the ball rolling, and I was very happy with my experience!”
“Both times I have used you all, I have been very happy. I recently referred your firm to a friend seeking advice on social media. If he’s smart, he’ll reach out to you all. Things went well for me. I think we got an outcome that was fair for everyone. I would definitely use you all again if ever needed.”
”Mr. Underwood provided competent and thorough professional service, including researching my case and associated documentation. He listened to my concerns and guided me to a reasonable solution. Additionally, Mr. Underwood knew what inquiries to make of me to ascertain specifics about the case. He provided practical options to ensure my expectations were met. My thanks and my compliments to Mr. Underwood. His work ethic, his methodology, and his legal knowledge could be used to model a human resources’ job description for attorneys.”