Cordell & Cordell’s dedication to customer service, employment of highly-skilled family law attorneys and focus on the rights of men and fathers has greatly contributed to the firm’s success. Through an emphasis on the needs of our clients, Cordell & Cordell has developed high standards of excellence it expects all attorneys and staff members to represent.
Cordell & Cordell reviews the performance and professionalism of all attorneys regularly, and the Practice Quality Department is able to provide and institute changes on the fly to deal with any issues that arise. Additionally, Cordell & Cordell’s Client Care Department maintains consistent contact with all clients throughout the course of their case to collect genuine feedback on how they feel their case is proceeding. If any problems arise, clients can feel reassured that the complaints will be addressed and resolved as quickly as possible.
With tens of thousands of clients represented and currently maintaining a 94 percent attorney satisfaction rate based on client-completed surveys, see how Cordell & Cordell’s client-centered approach has benefited countless men and fathers across Pennsylvania.
“Cassandra has been very proactive in her communications to keep me informed! Cassandra Colombo has continuously demonstrated stellar customer service, by keeping me informed of all changes and developments as my case moves forward. Effective communication is critical to success in so many facets. Cassandra’s communication is above reproach! Her informative, compassionate, and confident style always leaves me feeling secure in our goal towards a successful outcome!
Truly a star player on your team!”
“Cassandra did a fantastic job! I own a company and have many employees myself and my advice to you is to make sure you keep her!”
“Cassie was absolutely fantastic! There may be more work to do and I will specifically request to work with her again. I was very happy with the service.”
“Cassie made me feel like I was her only client. It was a very personalized experience. She knew my name and case well, and that went a long way for me.”
“Cassie was great! She always responded very quickly and made me feel at ease. I think she did a really great job! I was very happy with Cassie.”
“Every step along the way was made very simple for me. Cassie and your firm really made things easy for me. I didn’t feel like I had to worry about anything.”
“The online client portal is exceptional. I love being able to log on and see the progress and things being done without having to bother my attorney. It is an ease of mind and makes me feel included with each step. I also love being able to make payments online. The site was also very helpful in terms of references for articles and advice.”
“Kristin was fantastic. I would absolutely refer her! Any questions I had she was always helpful with her answers. Very pleased to work with her.”
“This is my first experience in a legal matter of any situation. I feel Kristin is very knowledgeable and very good at explaining the process. I am probably not the best client in responding and getting forms back because I am finding my divorce to be a very emotional matter and I appreciate the patience that I am given.”
“I think Caroline is very well aware of who I am and what I am looking to achieve in the divorce. Caroline keeps me informed of deadlines and what is going on with the other side at all time.”
“Maura has done a very, very good job on my case thus far. I am really glad that I made the decision to go with Cordell & Cordell. … So far, Maura has made my experience pleasant and hassle-free. My in-laws pointed your firm to me. Maura is real informative when it comes to the law and helps guide my decisions without being too heavy-handed or bossy. I like that.
“In terms of representation and timeliness: Maura was capable, competent and everything worked out perfectly as a result. I could not be any happier. Please tell her ‘thank you’ once again for me.”
“… Caroline Thompson is my third attorney. I have no issues with Caroline’s work whatsoever, and this is because Caroline is finally moving my case forward. I should have gone with Cordell & Cordell to begin with. I am seeing progress and I feel comfortable with Caroline and confident that she has my best interests at heart.”
“Caroline has a tremendous personality and has the ability to make you feel at ease during a difficult situation. We laugh a lot; we have a very good time; but at the same time, we take care of business and are very appropriate. I commend her on that for having that wonderful personality to allow that to happen.”
“Maura is an exceptional attorney. I think she is very detail-oriented, attentive and knowledgeable about the law. … I am very happy with her work.”
“Amy has been very professional. Everything that I have ever tried to notify Amy about, she has gotten and then gets right back to me in a timely fashion. I am very satisfied with Amy Humbert and my choice in your firm.”
“Rick always put a smile on my face no matter the situation, and I always enjoy Rick’s company.”
“Rick has been fantastic. Rick is attentive, and he sends me information timely. Rick is also aggressive. Rick knows the process. I hired you all because these are the types of things that I want. The ultimate goal is to have my interests protected.”
“I specifically went to Cordell & Cordell because [my attorney’s] were my old attorneys, and I was completely satisfied with their work. [My attorney] always keeps me updated, even when in court. If she can’t call me when I need her, her assistant calls me. Great communication, great representation!”
“For years, legal representation was confusing and not comforting to us. After we have spent a better part of a year with Rick, we are at ease and comfortable. He is very responsive.”
“Jill is easy to talk to and explains everything to me in a way that makes sense. Overall, Jill has made this process seem easy. If I have any future issues after my case ends, I will call Jill!”
“Jill has been fantastic — Jill has kept me informed. Jill has advised me on what to do and in what order. I just try to keep up with what she’s asking! I could not be happier in terms of the services that Jill is proving me. [The Litigation Manager] too did a really good job at identifying herself and her role in my case — I like that, a team approach. One word to describe how I feel right now: Secure!”
“Jamie was extremely accessible at all times during my case. She was very responsive and addressed every issue and concern thoroughly. In addition, she seemed to have an excellent command of legal issues related to my case, including those financial. The firm was responsive to requests that I made regarding our engagement. When issues arose that I had asked to be addressed, they were heard and resolved to my satisfaction. Overall, the services provided by Jamie and Cordell were exceptional. I was quite satisfied with all aspects of the work performed.”
“Jamie was very knowledgeable and took the time to understand my priorities, perspective and provided knowledgeable guidance and suggestions based on her experience. It was a collaboration at times and I respected and valued her counsel.”
“I appreciated [Jason’s] candid feedback and expertise which ensured that the settlement was fair, taking into account my needs. More recently, I had a few questions that I needed answered. Jason again came through for me. We reconnected, he quickly got back in touch with me and gave me more expert advice. Jason is a consummate professional and a very knowledgeable attorney. I trust his counsel implicitly!”
“[My attorney] is awesome. She has been nothing but professional with me.”
“Excellent communication and explanation of situations. I appreciated the support.”
“I am very satisfied with the level of professionalism in the firm. I appreciated the efficiency of the communication and billing practices.”
“Kristin has been very helpful, she is very punctual and does an outstanding job. I appreciate all of her help!”