Cordell & Cordell’s dedication to customer service, employment of highly-skilled family law attorneys and focus on the rights of men and fathers has greatly contributed to the firm’s success. Through an emphasis on the needs of our clients, Cordell & Cordell has developed high standards of excellence it expects all attorneys and staff members to represent.
Cordell & Cordell reviews the performance and professionalism of all attorneys regularly, and the Practice Quality Department is able to provide and institute changes on the fly to deal with any issues that arise. Additionally, Cordell & Cordell’s Client Care Department maintains consistent contact with all clients throughout the course of their case to collect genuine feedback on how they feel their case is proceeding. If any problems arise, clients can feel reassured that the complaints will be addressed and resolved as quickly as possible.
With tens of thousands of clients represented and currently maintaining a 94 percent attorney satisfaction rate based on client-completed surveys, see how Cordell & Cordell’s client-centered approach has benefited countless men and fathers across Illinois.
“[My attorney] talks to me on my level so I can understand all of the information she is giving to me. I really like that about her. She does great job overall and is very responsive to my calls and emails. I enjoy working with her.”
“[My attorney] is a very good attorney. [She] is very attentive and a very nice person to talk to. Some lawyers can be cold when you speak with them, but [my attorney] is a nice person. She’s a very good lawyer.”
“Rachel’s been very good. She explains everything. Rachel has my best interests in mind. Rachel provides me with all my options, then she gives me her opinion. She provided her expertise and opinion. We’re on the same page with everything, and it feels pretty good to get feedback.”
“My attorney didn’t give me any run around. She told me what she felt to be the best advice and it turned out to be right on. I couldn’t have asked for anything else. She was very straight-forward and I would use her again if I ever need to.”
“[My attorney] responds quickly and almost instantly if I send an email. He is always on the same page as we are and he listens to the goals we have. I love that I can look at the client portal to track what is going on with my case. I appreciate that I can see who has worked on the case and how much the charge will be.”
“It was a great experience, they took my troubles and made them go away. Whenever I called they answered. They developed a strategy, took it to court and did exactly what they said they’d do.”