Cordell & Cordell’s dedication to customer service, employment of highly-skilled family law attorneys and focus on the rights of men and fathers has greatly contributed to the firm’s success. Through an emphasis on the needs of our clients, Cordell & Cordell has developed high standards of excellence it expects all attorneys and staff members to represent.
Cordell & Cordell reviews the performance and professionalism of all attorneys regularly, and the Practice Quality Department is able to provide and institute changes on the fly to deal with any issues that arise. Additionally, Cordell & Cordell’s Client Care Department maintains consistent contact with all clients throughout the course of their case to collect genuine feedback on how they feel their case is proceeding. If any problems arise, clients can feel reassured that the complaints will be addressed and resolved as quickly as possible.
With tens of thousands of clients represented and currently maintaining a 95 percent attorney satisfaction rate based on client-completed surveys, see how Cordell & Cordell’s client-centered approach has benefited countless men and fathers across Illinois.
“[My attorney] talks to me on my level so I can understand all of the information she is giving to me. I really like that about her. She does great job overall and is very responsive to my calls and emails. I enjoy working with her.”
“[My attorney] is a very good attorney. [She] is very attentive and a very nice person to talk to. Some lawyers can be cold when you speak with them, but [my attorney] is a nice person. She’s a very good lawyer.”
“[My attorney] is a great attorney and has provided me with great advice both legally and personally.”
“Was able to get the right advise from [my attorney]. As a man, gave me confidence. I believe her uplifting, empowering advised, helped me pave a road to be able to reconcile my marriage. Keep uplifting your clients. I just needed to talk to someone. It was good to talk to someone who made me look pass my insecurities. Forever grateful.”
“Deana communicates exceptionally well. She always made herself available. I have already referred her to others.”
“Deana was a wonderful lawyer! Anytime I called, she always got back to me right away. Overall, she was just great!”
”I really appreciate all of the work Deana did helping me, guiding me and listening to me. Deana really did her part and was a big help to me.”
“Rachel’s been very good. She explains everything. Rachel has my best interests in mind. Rachel provides me with all my options, then she gives me her opinion. She provided her expertise and opinion. We’re on the same page with everything, and it feels pretty good to get feedback.”
“My attorney didn’t give me any run around. She told me what she felt to be the best advice and it turned out to be right on. I couldn’t have asked for anything else. She was very straight-forward and I would use her again if I ever need to.”
“[My attorney] responds quickly and almost instantly if I send an email. He is always on the same page as we are and he listens to the goals we have. I love that I can look at the client portal to track what is going on with my case. I appreciate that I can see who has worked on the case and how much the charge will be.”
“It was a great experience, they took my troubles and made them go away. Whenever I called they answered. They developed a strategy, took it to court and did exactly what they said they’d do.”
“I have already referred her. Deana was very kind. I really enjoyed working with her. She was very attentive to my needs. She always listened and was very patient with me. She was great!”
”Rachel’s communication and her overall knowledge was great! I found comfort in her level of experience. She wasn’t quite as aggressive as I expected. However, she explained why it wasn’t necessary, and it made complete sense. I was thrilled with Rachel.”
“Rachel Schmidt did a outstanding job when you consider the complexity of my divorce. What differentiates her from my previous attorney is that she listened to me as I methodically presented the challenges before us. We would then strategize in a collaborative manner, as how to address the many different parts of my divorce decree. Since this was a “David taking on Goliath” scenario with Goliath having some “skeletons” in the closet, Rachel would allow me to draft certain portions of the decree as the boiler plate language was not conducive. Again, I would recommend Rachel Schmidt, of Cordell & Cordell, to anyone.”
“I am 100% satisfied! Deana always keeps me informed on what’s going on and is always there when I need anything.”
“I am extremely happy with the service I have received from Cordell & Cordell. This is the first time I have felt like my attorney really had my back and is looking out for me. When I met with [my attorney], I was asked what I wanted during this process, and I was not prepared to answer that question, because I had never been asked that question by my previous attorneys. My only regret is not hiring Cordell & Cordell sooner.”
“[My attorney] was a very humble man. He always had appropriate response times, no matter how busy I’m sure he was. I really appreciate the way he made me feel like a priority. He treated me like my case really mattered to him.”
“I am highly satisfied. I think everything is upfront. There are no hidden issues like you might get with some firms.”