Cordell & Cordell’s dedication to customer service, employment of highly-skilled family law attorneys and focus on the rights of men and fathers has greatly contributed to the firm’s success. Through an emphasis on the needs of our clients, Cordell & Cordell has developed high standards of excellence it expects all attorneys and staff members to represent.
Cordell & Cordell reviews the performance and professionalism of all attorneys regularly, and the Practice Quality Department is able to provide and institute changes on the fly to deal with any issues that arise. Additionally, Cordell & Cordell’s Client Care Department maintains consistent contact with all clients throughout the course of their case to collect genuine feedback on how they feel their case is proceeding. If any problems arise, clients can feel reassured that the complaints will be addressed and resolved as quickly as possible.
With tens of thousands of clients represented and currently maintaining a 94 percent attorney satisfaction rate based on client-completed surveys, see how Cordell & Cordell’s client-centered approach has benefited countless men and fathers across South Carolina.
“[My attorney] has done wonderful, she has been extremely comforting. She helps to keep me comfortable through the whole thing and is always on top of everything.”
“[My attorney] is very respectful, knowledgeable and has been very supportive of me. I would give her a ten.”
“We were very pleased with [my attorney]’s handling of the case. When we asked a question or we stated concern about something, she listened and responded accordingly. If [my attorney] didn’t know the answer, she got us an answer.”
“Michael is an excellent listener and has the answers and opinions needed. He is prompt, patient and kind. He was willing to put up with more questions than were probably necessary.”
“I’m very pleased with the way my lawyer is handling my case. He’s been very friendly, helpful, and has showed concern for my overall well-being during this period of my life.”
“James is extremely knowledgeable about my case and works very hard to make sure that I’m taken care of and that I’m happy with the current status of my divorce. I don’t think there is anything else that could be done that isn’t being done already. I have had the best experience I could have imagined. This is not easy to go through but I feel very welcome in the office, I’m always greeted with smiles, no matter what is discussed in my meeting I feel that my attorney looks at it as the most important thing he has to do, and when talking to my attorney he always looks me in the eyes when discussing my situation and is never distracted by anything. I’m taken serious and that means a lot. I could not have asked for a better attorney than James Todd.”
“I feel that Jim is doing a very good job on my case. And I would recommend him to anyone that would be put in my situation. He always keeps me up to date and seems to be very knowledgeable on this issue. And he us always there to make suggestions on different things and has a friendly personality that make me comfortable to talk to.”