Cordell & Cordell’s dedication to customer service, employment of highly-skilled family law attorneys and focus on the rights of men and fathers has greatly contributed to the firm’s success. Through an emphasis on the needs of our clients, Cordell & Cordell has developed high standards of excellence it expects all attorneys and staff members to represent.
Cordell & Cordell reviews the performance and professionalism of all attorneys regularly, and the Practice Quality Department is able to provide and institute changes on the fly to deal with any issues that arise. Additionally, Cordell & Cordell’s Client Care Department maintains consistent contact with all clients throughout the course of their case to collect genuine feedback on how they feel their case is proceeding. If any problems arise, clients can feel reassured that the complaints will be addressed and resolved as quickly as possible.
With tens of thousands of clients represented and currently maintaining a 94 percent attorney satisfaction rate based on client-completed surveys, see how Cordell & Cordell’s client-centered approach has benefited countless men and fathers across Indiana.
“Abi did an outstanding job! Overall, I was always abreast of how things worked and what to expect. Abi did a great job with a challenging opposing party as well.”
“I am very satisfied overall. [My attorney] did a good job of keeping my emotions in check, which was important. It was reassuring that [my attorney] was focused on the end-goal and prioritized what was important. At times, his suggestions were tough to hear, but it was the right thing to do.”
“I was a little put-off by the advertising and thought Cordell & Cordell would be an expensive law firm with no personal connection. After meeting and working with your attorneys, I found out I was mistaken and felt that I was more impressed with you than I was of the other, smaller law firms I had met with.”
“Jason Hopper was very good at putting me at ease in my confusion and time of emotional stress.”
“My confidence level going through with this is amazing … I know things are going to be alright.”
“[My attorney] is very thorough. He does a great job of explaining everything and keeping me informed. He’s also very prompt; he gets things done right away.”
“It was unbelievably easy. [My attorney] was the best! … He did not just give me options but what the law says is best for me and my son. He really cared and fought hard for us.”
“Jason is a very good communicator and is motivated to help people. I really appreciate that.”
“A friend referred me to your firm. I was impressed with [the practice manager] and glad he chose [my attorney] for my case. She seemed very informed and knew exactly what to do. He was extremely professional and is a good asset to your company.”
“It has been very easy. No pressure if I have not responded quickly enough. It has just been a good relationship all the way around.”
“It’s frustrating that I had to hire an attorney, but [my attorney] has been good to work with and I have been very satisfied so far. [My attorney] has been very helpful and it has been easy so far; everyone seems to be on the same page.”
“I am incredibly pleased with [my attorney’s] responsiveness. She is always very well-prepared and can pass that along to me so I am as prepared as possible. [I] could not have asked for better counsel. [My attorney] was great, as was Cordell & Cordell.”
“[My attorney] didn’t treat me like a number; he really cared about my situation. He was very quick to respond and follow-up with me. Whenever I had questions, he explained things well and included me in the preparation for events (mediation, etc). He was very personable and showed that he truly cared for me and my family, which I really appreciated.”
“From the initial contact to the final wrap-up call, it was clear that quality control and customer satisfaction was of the utmost importance to both [my attorney] and the firm.”
“I am very satisfied with the outcome of my case. It was better than what I hoped for. I very much liked the Client Portal and how I can see real-time updates and notes on the case and didn’t have to call the office to find out little details and billing information; I was able to go online to see for myself. I appreciate the truth in advertising; I picked Cordell and Cordell because it was advertised as a family law firm for men and I felt that was very much the truth. I was initially worried about being treated unfairly by the Courts, but I felt that I was treated fairly throughout the process.”