Cordell & Cordell’s dedication to customer service, employment of highly-skilled family law attorneys and focus on the rights of men and fathers has greatly contributed to the firm’s success. Through an emphasis on the needs of our clients, Cordell & Cordell has developed high standards of excellence it expects all attorneys and staff members to represent.
Cordell & Cordell reviews the performance and professionalism of all attorneys regularly, and the Practice Quality Department is able to provide and institute changes on the fly to deal with any issues that arise. Additionally, Cordell & Cordell’s Client Care Department maintains consistent contact with all clients throughout the course of their case to collect genuine feedback on how they feel their case is proceeding. If any problems arise, clients can feel reassured that the complaints will be addressed and resolved as quickly as possible.
With more than 32,000 clients represented and a 91 percent satisfaction based on client-completed surveys, see how Cordell & Cordell’s client-centered approach has benefited countless men and fathers across Indiana.
“I am very satisfied overall. [My attorney] did a good job of keeping my emotions in check, which was important. It was reassuring that [my attorney] was focused on the end-goal and prioritized what was important. At times, his suggestions were tough to hear, but it was the right thing to do.”
“I was a little put-off by the advertising and thought Cordell & Cordell would be an expensive law firm with no personal connection. After meeting and working with your attorneys, I found out I was mistaken and felt that I was more impressed with you than I was of the other, smaller law firms I had met with.”
“My confidence level going through with this is amazing … I know things are going to be alright.”
“[My attorney] is very thorough. He does a great job of explaining everything and keeping me informed. He’s also very prompt; he gets things done right away.”
“It was unbelievably easy. [My attorney] was the best! … He did not just give me options but what the law says is best for me and my son. He really cared and fought hard for us.”
“It’s frustrating that I had to hire an attorney, but [my attorney] has been good to work with and I have been very satisfied so far. [My attorney] has been very helpful and it has been easy so far; everyone seems to be on the same page.”
“Jason Hopper was very good at putting me at ease in my confusion and time of emotional stress.”
“Jason is a very good communicator and is motivated to help people. I really appreciate that.”
“A friend referred me to your firm. I was impressed with [the practice manager] and glad he chose [my attorney] for my case. She seemed very informed and knew exactly what to do. He was extremely professional and is a good asset to your company.”
“It has been very easy. No pressure if I have not responded quickly enough. It has just been a good relationship all the way around.”
“I am incredibly pleased with [my attorney’s] responsiveness. She is always very well-prepared and can pass that along to me so I am as prepared as possible. [I] could not have asked for better counsel. [My attorney] was great, as was Cordell & Cordell.”