Cordell & Cordell’s dedication to customer service, employment of highly-skilled family law attorneys and focus on the rights of men and fathers has greatly contributed to the firm’s success. Through an emphasis on the needs of our clients, Cordell & Cordell has developed high standards of excellence it expects all attorneys and staff members to represent.
Cordell & Cordell reviews the performance and professionalism of all attorneys regularly, and the Practice Quality Department is able to provide and institute changes on the fly to deal with any issues that arise. Additionally, Cordell & Cordell’s Client Care Department maintains consistent contact with all clients throughout the course of their case to collect genuine feedback on how they feel their case is proceeding. If any problems arise, clients can feel reassured that the complaints will be addressed and resolved as quickly as possible.
With more than 32,000 clients represented and a 91 percent satisfaction based on client-completed surveys, see how Cordell & Cordell’s client-centered approach has benefited countless men and fathers across Maryland.
“I greatly appreciate that Kristine was direct, pulled no punches and was straightforward and gave understandable advice.”
“[My attorney] does great; an excellent job on my case. She is always available to speak with, is good at explaining my options in a way that I can understand and has a warm personality.”
“[My attorney] is very proactive in her approach. I understand that everyone is busy, but she is very timely in her responses. [She] calls me on her cell phone on her time. She is very reachable. I am 110 percent satisfied. Absolutely fantastic. [My attorney] never puts anything off and even calls me at 7:00 p.m. on her cell phone.”
“I felt implicit confidence in Rebecca. Rebecca looked out for my best interests. Rebecca also broke things down in terms that I could understand. It’s a bad thing to be going through, but she made it as good as it could have been.”
“Rebecca will work however long it takes to get a settlement, even when opposing council states that she doesn’t think it can be worked out. Rebecca knows what the best options are for me, and she works to get the settlement finished. Rebecca was very aggressive when we were all in court; she knew what to expect and how to counter.”
“I feel like [my attorney] is the voice of reason and has struck a chord. I am very pleased with how our relationship has evolved.”
“[My attorney] has been doing a really tremendous job on my case. We have good communication, and she has done a good job at explaining my particular legal issues and what to expect next. I hope I do not have to use you all or her again, but if I do, I’ll call you…”
“I am a very busy physician who still finds time to meet with Kristine at the end of a busy day. Kristine always calls me back right away, even on weekends and after hours. Kristine is incredibly bright, engaging, thoughtful and prepared — always, never a bad day with her. She is a good attorney; I could not be any happier than I am.”
“I was certainly confident that Kristine laid out the best legal options and then presented me with realistic outcomes. Kristine also drew on her experience and could tell me how this might play out. This was all very, very reassuring.”
“… I am heavily informed. Kristine is always keeping on top of me to make sure that I do not make bad decisions. This is a learning process for me. Kristine knows when to slow things down for me to explain how things actually happen. I am paying a lot of money, so it is good to have an understanding of the process.
“Honestly, Sir, there was nothing bad about [my attorney]. I was a little iffy with hiring her because she was a woman, but she listened and understood and made things easier for me throughout my case. [My attorney] understood my viewpoint, even though I am a man and she is a woman. She could really relate!”
“[My attorney] did so wonderfully on my case, if I have to go back to Court, I will call you all. I would recommend C&C to anyone because you all go to bat for men and have made it a good year.”
“Maureen is a very good attorney and communicates well. What really stands out is that Maureen is very easy to talk to. When speaking to her, you really get the feeling like you’re talking to someone on your level, you know, just a regular person. She doesn’t try to intimidate or impress you by being an attorney — real down-to-earth. She’s doing a good job on my case too.”
“[My attorney] basically looked after my welfare in a very professional way. When I was at my lowest moment, she was really there fighting for my rights and for me. She is very trustworthy.”
“I just wanted to say that [my attorney] did an amazing job while representing me. Our first hearing did not go as we had hoped, and I could tell she felt that it was ridiculous and completely unfair. [My attorney] worked so hard for me and I couldn’t be happier with her service. … [My attorney] is truly an asset to your company, and there’s nothing I could ever do to repay her for getting me my son back.”
“[My attorney] is a very good attorney and has helped me out in my situation. I think she is very respectful towards me and my situation, and I appreciation that. Overall, I think she is doing a great job.”
“Rebecca Ripley did everything so nice, that I will be using her again!”
“[My attorney] was very helpful and explained all of my options clearly. She also did everything I asked her to do. [My attorney] always got back to me in a timely fashion. The communication was excellent — that is what stands out in my mind. All around great!”
“I think [my attorney] is really, really good. She is good at keeping her clients, such as me, focused and not emotional. I am on edge and [my attorney] has a way to make me calm and stick to the issues at hand. That is important in divorces! I am not a happy person right now, but I am happy with [my attorney].”