Cordell & Cordell’s dedication to customer service, employment of highly-skilled family law attorneys and focus on the rights of men and fathers has greatly contributed to the firm’s success. Through an emphasis on the needs of our clients, Cordell & Cordell has developed high standards of excellence it expects all attorneys and staff members to represent.
Cordell & Cordell reviews the performance and professionalism of all attorneys regularly, and the Practice Quality Department is able to provide and institute changes on the fly to deal with any issues that arise. Additionally, Cordell & Cordell’s Client Care Department maintains consistent contact with all clients throughout the course of their case to collect genuine feedback on how they feel their case is proceeding. If any problems arise, clients can feel reassured that the complaints will be addressed and resolved as quickly as possible.
With more than 32,000 clients represented and a 91 percent satisfaction based on client-completed surveys, see how Cordell & Cordell’s client-centered approach has benefited countless men and fathers across New York.
“I felt like I had been kicked the first time I walked into [my attorney’s] office. I do not know how people can care like [my attorney] has cared about my case. It has been totally cool. Everyone has been totally cool.”
“I have dealt with many lawyers and Cordell & Cordell’s presentation and advertisement is excellent, and it is what you would expect from it. …”
“Everyone has been very professional, courteous and helpful so far.”
“Everything went smoothly. I am very satisfied with the service received from [my attorney].”
“[My attorney] is very professional, and she has walked me through the process satisfactorily.”
“Cordell & Cordell could not be doing anything better. Hands down, this is the best money I have spent in my life. I would highly recommend them.”
“Not only is Rochelle representing me, but I feel like she is defending me as well.”
“Going through this process, I did not know what to expect or what was going on. So far, your attorneys have been helpful in explaining the process. I was nervous at the beginning, but you guys have helped to ease my nerves.”
“Asa was really professional and seemed in-tune with my needs.”