Cordell & Cordell’s dedication to customer service, employment of highly-skilled family law attorneys and focus on the rights of men and fathers has greatly contributed to the firm’s success. Through an emphasis on the needs of our clients, Cordell & Cordell has developed high standards of excellence it expects all attorneys and staff members to represent.
Cordell & Cordell reviews the performance and professionalism of all attorneys regularly, and the Practice Quality Department is able to provide and institute changes on the fly to deal with any issues that arise. Additionally, Cordell & Cordell’s Client Care Department maintains consistent contact with all clients throughout the course of their case to collect genuine feedback on how they feel their case is proceeding. If any problems arise, clients can feel reassured that the complaints will be addressed and resolved as quickly as possible.
With more than 32,000 clients represented and a 91 percent satisfaction based on client-completed surveys, see how Cordell & Cordell’s client-centered approach has benefited countless men and fathers across North Carolina.
“I am one hell of a happy client. [My attorney] was wonderful; I enjoyed working with her a lot. Her office did a fantastic job. I hope that I do not have to use you all again!”
“[My attorney] was very thorough and helpful in her capacity not only as my attorney, but also as my counsel.”
“Your support team works well together and communicates with one another. I appreciate that you listen to me and guide me appropriately in accordance with the law. Kara has been great so far.”
“I would just say that Stephanie is very personable and thorough. She’s very easy to work with.”
“Everybody in the Charlotte office is easy to talk to and easy to get along with while I have had my case with them. I believe that [my attorney] is doing a good job on my case, and I am confident in her abilities.”
“Barbara is very engaged. She was my voice of reason. She is levelheaded and a good person to have on my side.”
“Overall, John is easy to work with. As a whole, my experience with John has been very pleasant. John is a tireless worker, and it shows. There have been a few frustrations with the process, but overall I am happy.”
“Everyone in [the] office is terrific. … I do want to say that John has been a terrific advocate for me and has really pushed my case forward as hard as he can. There are some things that are outside of John’s control, but what he can control, he’s done very well at. In fact, the whole office has been very polite and professional. …”
“Although I know Ms. Horton has other cases she is involved in, I feel like I am her only case when I talk to her. She is always concerned about my concerns! Ms. Horton’s advice has been absolutely spot-on so far in my case. I know I still have a ways to go, but every single piece of advice she has given me has worked exactly as she said it [would]. I am extremely pleased with Ms. Horton!”
“I am extremely pleased. I came into the whole situation very apprehensive; I had never been through a divorce before in my life. The trust wasn’t there immediately, and I had a lot of apprehension. All the fears were looming. It worked out just wonderfully! I am very secure with how I am being represented. I’ve learned a lot, and you all have kept me well-informed and responsive to my particular situation. It has helped me through a very difficult time. I would do the exact same thing all over again.”
“John was very thorough, always available and helpful. He was extremely knowledgeable about my type of case, but did his research and told me what I needed to hear! Tell John ‘Thank you’ for me.”