Cordell & Cordell’s dedication to customer service, employment of highly-skilled family law attorneys and focus on the rights of men and fathers has greatly contributed to the firm’s success. Through an emphasis on the needs of our clients, Cordell & Cordell has developed high standards of excellence it expects all attorneys and staff members to represent.
Cordell & Cordell reviews the performance and professionalism of all attorneys regularly, and the Practice Quality Department is able to provide and institute changes on the fly to deal with any issues that arise. Additionally, Cordell & Cordell’s Client Care Department maintains consistent contact with all clients throughout the course of their case to collect genuine feedback on how they feel their case is proceeding. If any problems arise, clients can feel reassured that the complaints will be addressed and resolved as quickly as possible.
With more than 32,000 clients represented and a 91 percent satisfaction based on client-completed surveys, see how Cordell & Cordell’s client-centered approach has benefited countless men and fathers across Pennsylvania.
“I think Caroline is very well aware of who I am and what I am looking to achieve in the divorce. Caroline keeps me informed of deadlines and what is going on with the other side at all time.”
“Maura has done a very, very good job on my case thus far. I am really glad that I made the decision to go with Cordell & Cordell. … So far, Maura has made my experience pleasant and hassle-free. My in-laws pointed your firm to me. Maura is real informative when it comes to the law and helps guide my decisions without being too heavy-handed or bossy. I like that.
“In terms of representation and timeliness: Maura was capable, competent and everything worked out perfectly as a result. I could not be any happier. Please tell her ‘thank you’ once again for me.”
“… Caroline Thompson is my third attorney. I have no issues with Caroline’s work whatsoever, and this is because Caroline is finally moving my case forward. I should have gone with Cordell & Cordell to begin with. I am seeing progress and I feel comfortable with Caroline and confident that she has my best interests at heart.”
“Caroline has a tremendous personality and has the ability to make you feel at ease during a difficult situation. We laugh a lot; we have a very good time; but at the same time, we take care of business and are very appropriate. I commend her on that for having that wonderful personality to allow that to happen.”
“Maura is an exceptional attorney. I think she is very detail-oriented, attentive and knowledgeable about the law. … I am very happy with her work.”
“Please let [my attorney] know that she has done a very impressive job. It has not been an easy road, but I have nothing but gratitude for your firm. Everyone from the Billing Department, to [my attorney], to the Pittsburgh office and even to you, [my client care representative] — you’ve all been there to help me and allow me to share how I feel about the whole process.”
“Overall, [my attorney] puts her personality into my case and makes an otherwise very impersonal thing personal. It’s really like a true friendship. I am happy that she is my attorney.”
“Anna has been absolutely fantastic. Anna always calls me back same day, is real understanding to my situation and just is easy to talk to … I have no complaints about Anna whatsoever.”
“[My attorney] has kept me well informed. I love the communication. The emails and letters being sent are very professional. [My attorney] is very persistent and has been doing great with that. … I am amazed at the response and attention that I am getting from her. I was impressed with our first meeting. They understand the man’s point of view. It’s refreshing. They made me feel like someone is on my side.”
“Jill is easy to talk to and explains everything to me in a way that makes sense. Overall, Jill has made this process seem easy. If I have any future issues after my case ends, I will call Jill!”
“Amy has been very professional. Everything that I have ever tried to notify Amy about, she has gotten and then gets right back to me in a timely fashion. I am very satisfied with Amy Humbert and my choice in your firm.”
“Jill has been fantastic — Jill has kept me informed. Jill has advised me on what to do and in what order. I just try to keep up with what she’s asking! I could not be happier in terms of the services that Jill is proving me. [The Litigation Manager] too did a really good job at identifying herself and her role in my case — I like that, a team approach. One word to describe how I feel right now: Secure!”
“[My attorney] has my best interests at heart, and is giving me good advice as to what I should do. Like I said, this is the first time that I have gone this far with a custody battle. However, I could not be more happy with [my attorney]. I get along great with her, and I am happy with her being my attorney. I am more than happy with Cordell & Cordell and very happy with having chosen [my attorney]. Every penny is worth paying to Cordell. I am very pleased and confident in her work.”
“[My attorney] is doing a fantastic job; she keeps me in the loop and that’s all I can really ask for. Again, good communication as well — I feel as though she is sitting by me each and every day!”
“Rick always put a smile on my face no matter the situation, and I always enjoy Rick’s company.”
“[My attorney] was one of my first attorneys I have ever met. [My attorney] told me it’s not always about fairness, but about legality too. [My attorney] never led me down a blind path. [My attorney] gave me my options and their legal ramifications — I am grateful for her insight and dedication to my case. [My attorney] ALWAYS called me back immediately and would always tell me what to expect next. She was so very helpful. I was quite impressed. The only thing I asked for really was custody, and [my attorney] got me that. All other things were really secondary. [My attorney] never promised me a pot of gold at the end of the rainbow, and always straightforward and honest. That is the most anyone can ask for!”
“[My attorney] is an amazingly gifted and skilled lawyer. I like that she is not shy about being a strong woman and will most likely demolish OC. [My attorney] strikes me as a very capable, strong-willed woman, and that’s who I need in my corner. Thank you all for what you do for fathers like me.”
“Anna has facilitated the decision-making process very well. Anna outlines the legal issues well. Also, Anna puts things into perspective for me and educates me on law. Anna is very good at receiving my updates and then responding back to me. I have a very good impression that she devotes a lot of attention to my case. Whether that is true or not I guess really doesn’t matter — it’s all about my impression, and that’s what I am getting from her!”
“Rick has been fantastic. Rick is attentive, and he sends me information timely. Rick is also aggressive. Rick knows the process. I hired you all because these are the types of things that I want. The ultimate goal is to have my interests protected.”
“[My attorney] is excellent. When in doubt, go to her. I would and will refer anyone to [my attorney]. She is a bright, capable and responsive attorney.”
“… [My attorney] was there for me through thick and thin. I cannot say anything bad about her. Every time that I have called her in dire need, she has returned my calls immediately. I was lucky enough to get her as an attorney. I did not know what to expect … Just awesome! …”
“I feel as though [my attorney] has done a very good job at keeping me aware of my case details, my different options and fighting for me at every step of the way.”
“I specifically went to Cordell & Cordell because [my attorney’s] were my old attorneys, and I was completely satisfied with their work. [My attorney] always keeps me updated, even when in court. If she can’t call me when I need her, her assistant calls me. Great communication, great representation!”
“Anna Ciardi has been great at helping me navigate through this whole process. I do not know legal jargon or the process, and her help is invaluable. We are getting through some final decisions here, and we will have to wait to see how thing play out, but I feel confident in her and so far. No complaints!”
“For years, legal representation was confusing and not comforting to us. After we have spent a better part of a year with Rick, we are at ease and comfortable. He is very responsive.”
“… What [my attorney] made us aware of was absolutely tremendous. … She is a smart gal who knows the law; it really comes across, and she gave us so much. I wish we had the wherewithal to continue on with [my attorney]. She is a shining example of a good lawyer, and Cordell & Cordell can be and should be proud that she is representing its name in Pittsburgh.”