Cordell & Cordell’s dedication to customer service, employment of highly-skilled family law attorneys and focus on the rights of men and fathers has greatly contributed to the firm’s success. Through an emphasis on the needs of our clients, Cordell & Cordell has developed high standards of excellence it expects all attorneys and staff members to represent.
Cordell & Cordell reviews the performance and professionalism of all attorneys regularly, and the Practice Quality Department is able to provide and institute changes on the fly to deal with any issues that arise. Additionally, Cordell & Cordell’s Client Care Department maintains consistent contact with all clients throughout the course of their case to collect genuine feedback on how they feel their case is proceeding. If any problems arise, clients can feel reassured that the complaints will be addressed and resolved as quickly as possible.
With more than 32,000 clients represented and a 91 percent satisfaction based on client-completed surveys, see how Cordell & Cordell’s client-centered approach has benefited countless men and fathers across Tennessee.
“Erin has been impressively responsive from the beginning. Erin ensures I am prepared and advises me on what to expect. There are no surprises. She plays out all my options and provides me with an understanding from each. Legal verbiage is foreign to me, but Erin breaks it all down for me in non-attorney fashion. Erin is aggressive when needed. I really appreciate this character trait form her. It’s very comforting, especially when the opposing counsel steps out of line. I owe a million thanks to Erin and the backing of Cordell & Cordell for keeping my family intact.”
“I am very pleased with Megan’s work … Megan is very attentive and great at returning my calls.”
“I really appreciate the no-fluff, no-blowing-smoking-up-my-ass, happy-go-lucky attitude. Megan has always been straightforward, giving me the possibilities but also the likelihood of what would happen. She gave me the down and dirty of the case.”
“I’m very pleased with [my attorney]. She’s been very helpful. [My attorney] has been really supportive. My case has been going on for the last year. She’s encouraging and very patient.”
“Tiffany is solid on what she has advised me to do. She is doing a fantastic job. I could not be more confident in my representation. … I’m getting the best I could possibly get from Tiffany and the organization overall.”
“You all have done really well. I would definitely rehire Tiffany again. Tiffany has done a remarkable job. I appreciate everything Cordell & Cordell has done for me.”
“[My attorney] is a pit bull in court. She is an awesome attorney. The service I have received is awesome! The follow-up with the entire firm has been amazing! My brother is an attorney, and he is the one who told me to give you guys a call. I’ve been too impressed!”
“Tiffany does a very good job strategizing and thinking about the pros and cons. She gives me more than one option … Tiffany is good at telling me the consequences of each path we might take. She has a very good grasp of seeing farther ahead with each of these obstacles; this is her strongest suit. Tiffany can think about multiple paths at the same time.”
“Rachel always lets me know what’s going on. I’ve been very happy with everything the whole office has done so far. I’m completely satisfied.”
“[My attorney] did a great job. Everything went very smoothly. [My attorney] kept me informed and updated and [explained] how the entire process works.”
“The outcome was wonderful. … [my attorney] did a great job!”
“I feel very safe in [my attorney’s] care. … I feel comfortable with her and again, not only is she informative, I feel like she’s very sincere. Also, offering to have [my attorney] take my case back over and not charge me for the additional travel was very kind and really above and beyond.”
“[My attorney] definitely takes the bulldog approach when she needs to, and I am very pleased. … The team is doing a great job supporting my cause.”
“She’s been great and I’m glad I retained Cordell & Cordell. She has done a wonderful job. Everyone in the whole office from the legal secretary to the entire Memphis office is friendly, nice and informative. They keep me up to date.”
“Erin really knows her stuff and is well organized! I am very happy with Erin and her work.”
“[My attorney] is on top of it! I’m all about Cordell & Cordell. I’ve referred [my attorney] to several guys I know who are going through the same thing. [My attorney] is on top of things. I feel very strongly about the firm. … I never feel left in the dark. She’s awesome! She made me feel like family.”
“Kim is awesome and very professional and very courteous. My wife and I love her to death. We’ve had no problems, and she’s great.”
“Kim is doing the best she can with what we have and she’s doing a great job. She’s more than adequate.”