"Jill has been fantastic — Jill has kept me informed. Jill has advised me on what to do and in what order. I just try to keep up with what she's asking! I could not be happier in terms of the services that Jill is proving me. [The Litigation Manager] too did a really good job at identifying herself and her role in my case — I like that, a team approach. One word to describe how I feel right now: Secure!"