"Ms. Horton has been available by phone, text and email. She has been so easy to work with. She has always answered my questions and explained everything after each conversation and always sent a follow up message to make sure we both understood the conversation and were on the same page. For an unpleasant experience Ms. Horton has been compassionate and patient. She has explained the process to me in a manner I could understand. She has advised me in areas that I needed guidance always explaining the law behind her advice and how it may affect my case."