"[My attorney] provided competent and thorough professional service, including researching my case and associated documentation. He listened to my concerns and guided me to a reasonable solution. Additionally, [my attorney] knew what inquiries to make of me to ascertain specifics about the case. He provided practical options to ensure my expectations were met. My thanks and my compliments to [my attorney]. His work ethic, his methodology, and his legal knowledge could be used to model a human resources' job description for attorneys."